The Lead BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and manages a team of BRMs delivering value, transformation and new service to those customers.
Employer Profile
Global Technology Center of a multinational telecom company.
Responsibilities
The Lead BRM is a senior member of the team and sits on the Technology Group’s extended management team. The role includes the following functions:
Build and maintain a strong strategic relationship with key stakeholders in Group Technology and customer side (C-level and direct reports)
Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges
Overall Deep Understanding of Group’s Technology capabilities and mapping those to the customers’ strategy across the managed portfolio
People management of team, including performance reviews, coaching and upskilling the team
Overall accountability for portfolio of accounts including up to 50% of overall growth and savings targets
Accountable for performance of accounts and customer satisfaction survey across portfolio
Identification of the business growth opportunities, creation of opportunities pipeline
Pipeline demand management
Senior stakeholder management across portfolio, driving senior governance reviews and accountable for all senior escalations across team including any required service improvement plans
Accountable for portfolio level sign of off business cases to support new demand into TSS
Accountable for performance of transitions of services across portfolio
Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with service leads
Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer)
Supporting internal cost improvement initiatives
Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data
Ownership, preparation and execution of quarterly Steerco meetings with management and CIO (or equivalent in the Group Function)
Accountable for maintaining portfolio updated account plans
Requirements
Key accountabilities and decision ownership:
People management, ability to motivate and drive a team of technology business relationships managers
Develop business and drive portfolio of Group’s Technology services into markets and Group entities
Manage strategic senior key stakeholders relationships across portfolio of accounts
Financial management of portfolio including signatory to all Business cases and managing the recharge process back to customer
Represent the Group Technology department in all key Governance meetings with internal Group markets and Group entities up to CIO / CTO level
Core competencies, knowledge and experience:
Strategic thinking
IT strategic relationship management
Account management/business development
IT Service management
Financial governance
Must have technical / professional qualifications:
Project Management (PMP, Prince2,,) – Nice to have
Ability to establish and maintain trust
Commercial/Financial governance experience
People Management
Additional Information
Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both – a role of “ambassador” towards the customer and customer’s “Voice” towards the group.
The Lead BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and leads a team of BRMs delivering value, transformation and new service to those customers.
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