telecommunications
Oversee the performance, stability, and reliability of company’s critical business applications to ensure seamless operations.
Ensure the proper functionality and integration of technical applications with their business interfaces.
Manage incidents and problems across multicultural, virtual teams, third-party software vendors, and company’s hardware providers to minimize business disruption.
Participate in IT projects aimed at optimizing operational costs while maintaining a stable IT environment for business needs.
Handle service requests efficiently to meet business requirements.
Generate comprehensive reports tailored for business departments to support decision-making.
Provide specialized support for clearing processes to resolve business-critical issues.
Support the automation of business processes to enhance efficiency and reduce manual dependencies.
Ensure that all project deliveries align with operational and business standards.
Configure and set up application environments to meet business objectives and project requirements.
Perform basic functionality checks on updated software in production environments to ensure business continuity.
Assure infrastructure capacity meets project and operational demands.
Coordinate and manage communication with vendors and partners regarding business-impacting problems and service requests.
Optimize and configure applications and runtime environments in collaboration with solution delivery partners
Maintain high availability and stability of backend systems to support uninterrupted business operations.
Ensure the accuracy and completeness of IT application results, working closely with business departments to resolve and reprocess unprocessed data.
Deliverables:
Analyze, resolve, and document incidents and problems in alignment with company’s processes.
Manage incident and problem tickets effectively, coordinating with multiple teams and partners to ensure timely resolution.
Evaluate change requests to assess their application and business impact.
Develop and execute scripts and operational tools to monitor systems and automate error handling.
Proactively manage operations to ensure adherence to SLA limits and avoid breaches.
Maintain a customer-first approach, prioritizing user satisfaction and service quality.
Adapt to and manage changes in the IT environment, ensuring continuity and stability.
Communicate effectively to drive impact, ensuring clarity and alignment across stakeholders.
Basic skills, knowledge and experience:
Language Requirements: Fluency in both written and spoken English.
Mandatory technical/professional qualifications:
Educational Qualification: Graduation degree in technology.
Essential Experience:
Good-to-Have Skills:
IT Service Management Tools: Experience working with oneITSM (Global Remedy) or TTWOS.
