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Application OPS Specialist – for CENT application

ID: cent_app_ops
Full time
Bucuresti
Senior
28-01-2025
Provides support and collaborates with software developers to provide and improve BSS services in the company portfolio for DE customers. Ensures the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process. Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods. Implements changes and maintenance works on the software solutions used by the client, writes implementation documents and changes to the current configuration / code and implements according to existing procedures.
Employer Profile

Telecom

Responsibilities

• Provide strategic input for the planning, evaluation, and execution of production migration phases, including software code and network modifications.
• Monitor and optimize the availability and performance of production systems and applications.
• Respond to and resolve incidents, alerts, and service requests within agreed SLAs, ensuring root cause analysis and preventive measures.
• Modify and adapt existing software solutions to enhance performance and customer satisfaction.
• Perform impact analysis and develop technical solutions to resolve complex incidents and advanced technical issues.
• Regularly identify and implement opportunities for automation to streamline operations.
• Perform daily health checks, ensuring platforms and services in support remain robust and efficient.
• Provide advanced technical support for BSS applications, maintaining on-call availability to troubleshoot and restore services during critical incidents.
• Coordinate software updates, patches, and configuration changes across production systems.
• Collaborate with cross-functional teams (e.g., development, QA, IT) to design and implement proactive solutions.
• Maintain long-term relationships with internal and external partners to ensure SLA compliance and network service improvements.

Requirements

Core competencies, knowledge and experience:

• Strong understanding of ITIL processes, DevOps principles, and Agile methodologies.
• Proficiency in debugging and troubleshooting application issues on Linux servers.
• Knowledge of cloud infrastructure (AWS, Azure, GCP, OCI) and microservices architecture.
• Experience with CI/CD tools (e.g., Jenkins), version control systems (e.g., Git), and workload schedulers (e.g., Control-M).
• Hands-on expertise with Docker, Kubernetes, and APIs for scalable deployments.
• Solid understanding of programming and scripting languages such as Bash, Perl, and Python.
• Familiarity with IP networking, telecom architecture, and protocols.
• Exceptional problem-solving, analytical, and multitasking abilities.
• Outstanding communication and presentation skills in English.

Nice to have technical / professional qualifications:

• Bachelor degree
• Linux experience
• AWS experience
• OracleDB experience
• Experience in operating and managing applications in large-scale enterprise environments
• Work with oneITSM (Global Remedy) or TTWOS

Additional Information
  • Development and deployment of automation scripts to optimize operational efficiency.
  • Mean Time to Resolve (MTTR) metrics tracking and reporting to drive service excellence.
  • Comprehensive performance and health status reports for production systems.
  • Pre-release reviews with actionable feedback to enhance system stability.
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